Customer Service Representatives Salary Trend (2011–2024)
Historical salary and employment data from the U.S. Bureau of Labor Statistics.
Median Salary in 2024
$42,830
↑ 39.9% since 2011
Median Salary Over Time
Customer Service Representatives — Median Annual Salary
Employment Over Time
Customer Service Representatives — Total Employment
Key Insights
📈Salaries grew 39.9% since 2011 ($30,610 → $42,830)
🏆Peak year: 2024 at $42,830
🦠COVID impact: Salary rose 3.2% from 2019 to 2020, likely reflecting workforce composition changes.
💰After inflation (~3%/yr), real growth is approximately -5%
Year-by-Year Salary Data
| Year | Median Salary | YoY Change |
|---|---|---|
| 2024 | $42,830 | +7.9% |
| 2023 | $39,680 | +5.0% |
| 2022 | $37,780 | +2.3% |
| 2021 | $36,920 | +3.0% |
| 2020 | $35,830 | +3.2% |
| 2019 | $34,710 | +2.8% |
| 2018 | $33,750 | +2.6% |
| 2017 | $32,890 | +1.8% |
| 2016 | $32,300 | +1.8% |
| 2015 | $31,720 | +1.7% |
| 2014 | $31,200 | +1.1% |
| 2013 | $30,870 | +0.9% |
| 2012 | $30,580 | -0.1% |
| 2011 | $30,610 | — |
Data Source: U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics (OEWS), 2011–2024. All figures are annual median wages in nominal dollars.