Computer, Automated Teller, and Office Machine Repairers Salary

The median computer, automated teller, and office machine repairers salary in the United States is $47,810 per year ($22.99/hour). Salaries range from $35,910 at the entry level to $71,730+ for the top 10% of earners. There are 65,600 computer, automated teller, and office machine repairers jobs nationwide. Employment is projected to decline 0.9% through 2034.

Last updated: June 2026 Β· Source: U.S. Bureau of Labor Statistics

Median Salary
$47,810
per year
Hourly Rate
$22.99
per hour
Employment
65,600
jobs in the U.S.

Salary Distribution

10th percentile
$35,910
25th percentile
$38,900
Median
$47,810
75th percentile
$59,870
90th percentile
$71,730

Job Growth (2024-2034)

-0.9%
Decline

Annual Openings

7,600
jobs/year (growth + replacements)

Education Required

Some college, no degree

Training Needed

Short-term on-the-job training

Computer, Automated Teller, and Office Machine Repairers Career Guide

Interview questions, resume templates, and a career ladder written specifically for computer, automated teller, and office machine repairerss.

Computer, ATM, and office machine repairers (BLS SOC 49-2011) are the field service technicians who keep bank ATMs, retail POS terminals, self-service kiosks, MFP copiers, and enterprise print fleets running. Typical seats: ATM Field Service Technician at Diebold Nixdorf, NCR Voyix, or Fiserv covering a metro route of 40-120 ATMs across bank branches, credit unions, and off-premise convenience-store deployments; Office Equipment Field Technician at Xerox, Canon Solutions America, Ricoh USA, Konica Minolta, HP Managed Print Services, or Sharp Business Systems covering managed-print contracts at Fortune-500 offices; Break/Fix Kiosk Technician at Diebold Nixdorf, NCR, or Toshiba Global Commerce Solutions covering retail self-checkout at Walmart, Target, Kroger, Home Depot, and CVS. BLS reports 65,600 employed with a median of $47,810, p10 $32,150, p90 $73,890+. Entry Field Service Technician I $34-46k; established Field Service Technician II / Sr Tech $46-62k; Sr / Lead Technician $58-78k; Field Service Supervisor / Territory Lead $75-105k+. The biggest earnings lever is stacking A+ / Network+ / CompTIA Security+ with vendor-specific certifications (Diebold NCR ATM certification, Xerox Certified Technician, HP ACSA) and moving into a Sr Tech seat at a hyperscale MSP or a direct-hire bank / retail operations team.

Core Skills Hiring Managers Screen For

ATM electromechanical diagnosis (Diebold Nixdorf, NCR Voyix, Hyosung, GRG Banking, Triton)
Cash dispenser (SDD, DDU, CDM4000, CS4x, GRG H68N) fault isolation β€” bill validator jams, cassette pick errors, reject bin overflows, note-transport belts, presenter mechanisms. Card reader (dip, motorized DIP-EMV, MEI) troubleshooting including skimmer inspection and CEN-standard anti-skimming module verification. Journal printer and receipt printer replacement (Seiko, Star, Custom). ATM CPU / core swaps and OS reimaging (Windows 10 IoT LTSC, ATM XFS middleware β€” CEN XFS 3.30 / 3.40, Diebold Agilis, NCR APTRA).
MFP and enterprise print device repair (Xerox, Canon, Ricoh, Konica Minolta, HP, Sharp, Kyocera)
Xerographic imaging chain diagnosis β€” laser scanner unit (LSU) alignment, drum cartridge photoreceptor fault, developer housing rebuilds, transfer belt (IBT) replacement, fuser assembly swap with proper thermistor calibration. Paper-path mechanical work β€” pickup rollers, separation pads, retard rollers, registration clutches, exit assemblies. Finisher and booklet-maker service β€” Xerox Business Ready / Office Finisher LX, Canon Booklet Finisher-B, Ricoh SR3210/3230 stapling and folding units. Network setup β€” Ethernet, static IP, SMTP scan-to-email, LDAP, follow-me print (Papercut, Equitrac, uniFLOW), IPP over HTTPS, 802.1X. Duty-cycle and MPS (managed print services) meter reads.
POS and retail kiosk hardware (Toshiba, NCR, Diebold Nixdorf, Verifone, Ingenico)
Toshiba TCx 700 / TCx 810 SCO (self-checkout) service β€” scanner-scale (Datalogic Magellan 9800i), belt motor drives, coin/currency acceptor (MEI CashFlow, Glory, JCM) troubleshooting, thermal receipt printer (Epson TM-T88, Star TSP143). Payment terminal (Verifone MX / P400, Ingenico iSC / Lane, Clover) swap-out with P2PE key injection and PCI-PTS compliance. Barcode scanner (Zebra DS8100, Honeywell Xenon 1900) service and firmware update. Retail kiosk chassis work β€” RF-shielded enclosures, thermal management, uninterruptible power supply (APC, Eaton) battery cycling.
Field service dispatch workflow (ServiceMax, Salesforce Field Service, Oracle FSM, IFS)
Ticket lifecycle in Salesforce Field Service Lightning, ServiceMax, Oracle Field Service Cloud, or IFS Field Service β€” accept, en-route, arrive on-site, work order execution, parts consumption logging, resolution codes, customer sign-off (paper or electronic). SLA discipline β€” 4-hour, 8-hour, and next-business-day response tiers. First-time fix rate (FTFR) benchmark of 72-85% depending on device class; mean-time-to-repair (MTTR) targets typically 90-180 minutes. Parts van inventory management β€” right-size 40-120 line-item on-vehicle stock; RMA (return material authorization) processing for defective parts.
PCI DSS compliance + ATM security controls (Triton VISA, PCI SSC, PCI PTS)
PCI DSS handling requirements for cash-handling roles β€” dual custody at cassette swaps, tamper-evident seals on cash cassettes, security video coverage, chain-of-custody documentation. PCI PIN Transaction Security (PCI PTS) key management β€” encrypted PIN pad (EPP) swap with proper key ceremony, remote key loading (RKL) via TR-31 or DUKPT. ATM anti-skimming inspection β€” check for skimmer overlays on card readers, pinhole camera detection on ceilings, keypad shim inspection. Chain-of-custody for currency in secondary containment during cassette repairs. FinCEN Suspicious Activity Report (SAR) awareness for anomalous cash-handling observations.
Network troubleshooting (Cisco Meraki, SD-WAN, cellular failover, ATM VPN)
Basic Ethernet / IP diagnostics with a laptop tester (Fluke LinkRunner, NetAlly LinkSprinter). ATM connectivity β€” SSL VPN tunnel to bank host processor (FIS, Fiserv, Jack Henry Symitar), IPSec VPN, cellular backup via Cradlepoint or Sierra Wireless routers. DHCP vs static IP config, VLAN tagging, port-security troubleshooting. TLS 1.2/1.3 certificate validation for host communication; DNS resolution issues at branch sites. Ping, traceroute, and port-connectivity checks against ATM host (typically port 5000-series or 443).
Preventive maintenance and route planning
Quarterly and semiannual PM schedules for ATMs (deep-clean bill validator, lubricate presenter, wipe dispenser sensors, replace consumables) and MFPs (fuser life at 300k-500k pages, transfer belt at 400k, drum at 200-300k). Route optimization β€” cluster tickets geographically, layer PM visits into break/fix runs to hit 6-9 stops per day. Territory density typically 40-80 devices per technician for ATM; 80-200 devices per technician for managed print. Van stock replenishment cadence typically weekly at a hub.

How to Become a Computer, Automated Teller, and Office Machine Repairers

  1. 1
    Complete a 2-year electronics or computer support A.A.S. or a technical bootcamp
    Community-college electronics tech A.A.S. (18-24 months), ITT-alternative programs, or military electronics training (Army 25U/25B, Navy ET, Air Force 3D1X2). Focus on DC/AC circuits, digital logic, soldering, and basic networking. Some entry seats hire high-school graduates with strong mechanical aptitude and put them through a 6-12 week internal academy (Diebold Nixdorf Technician Development, NCR Field Engineer Academy, Xerox Technical Training).
  2. 2
    Earn CompTIA A+ + Network+ (baseline IT service technician credentials)
    CompTIA A+ (Core 1 + Core 2) is the industry-baseline hardware + OS credential; Network+ layers on the networking depth needed for ATM VPN and print server work. $246 per A+ exam ($492 total), $358 Network+ exam; plan 3-6 months of self-study or a bootcamp. Some employers reimburse on pass; others front-load in the onboarding academy.
  3. 3
    Start as Field Service Technician I / Bench Technician at $34-46k + van + benefits
    First seat β€” usually a 6-12 week paid onboarding academy followed by ride-along with a Sr Tech. Ownership of a small route (25-50 devices) under supervision. First-year first-time fix rate typically 60-72% and improves with tenure. Companies at this rung: Diebold Nixdorf, NCR Voyix, Fiserv, Cash Depot, Xerox, Canon Solutions America, Ricoh USA, Konica Minolta, HP Managed Print Services, Sharp Business Systems, Kyocera Document Solutions.
  4. 4
    Complete vendor certifications (Diebold NCR CDA, Xerox Certified Technician, HP ACSA, Canon CFT)
    Diebold Certified Diebold ATM (CDA) / NCR Certified ATM Technician β€” 2-4 week vendor training + practical exam, typically employer-paid. Xerox Certified Technician program (multi-tier: Bronze / Silver / Gold) β€” practical + written exam per device family (WorkCentre, AltaLink, VersaLink, PrimeLink, iGen). HP ACSA (Accredited Customer Service Associate) and ACSP (Professional). Canon Certified Field Technician (CFT). Konica Minolta bizhub certification. These add $3-8k in base and unlock higher device tiers.
  5. 5
    Advance to Field Service Technician II / Sr Tech at $46-62k salaried + on-call + benefits
    3-6 years in seat. Ownership of a full route (60-120 ATMs or 100-200 MFPs). Lead complex swap-out projects (branch refresh, MPS rollout). Mentor new-hire Techs. First-time fix rate 78-85%. Some employers layer in a $250-750/mo on-call stipend for after-hours rotation.
  6. 6
    Layer on Security+ and specialty certifications for banking / retail vertical premiums
    CompTIA Security+ ($392) for banking / financial-services vertical accounts where PCI DSS awareness matters. Vendor-specific advanced training β€” Diebold Nixdorf Vynamic software support, NCR APTRA XFS middleware, Verifone / Ingenico payment terminal specialist. Retail-vertical certifications from Toshiba Global Commerce Solutions for self-checkout depth.
  7. 7
    Advance to Sr / Lead Technician or Field Service Supervisor at $58-105k
    8-15 years in seat. Sr / Lead Tech: senior IC track with escalation ownership on the hardest tickets and 2nd-level tech mentorship. Field Service Supervisor / Territory Lead: 6-15 techs under management with route balancing, SLA reporting, and P&L on parts and labor. Alternate exit: direct-hire bank ATM Operations Analyst or retail chain in-house field team at $72-105k + benefits + equity.

Career Progression

Field Service Technician I / Bench Technician
0-3 yrs$34-46k salaried + company van + fuel card + healthcare + 401(k) match
  • β€’Own a starter route of 25-50 ATMs or 40-100 MFPs under Sr Tech supervision
  • β€’Execute break/fix tickets to SLA (4-8 hr response for critical banking; NBD for print)
  • β€’Complete preventive maintenance visits per manufacturer schedule
  • β€’Log every ticket in ServiceMax / Salesforce FSL with resolution code and parts consumption
Next: Field Service Technician II at 3-6 years with A+ / Network+ + first vendor cert.
Field Service Technician II / Sr Tech
3-8 yrs$46-62k salaried + on-call stipend $250-750/mo + van + benefits
  • β€’Own a full route (60-120 ATMs or 100-200 MFPs) autonomously
  • β€’Lead branch-refresh, ATM migration, and MPS-rollout project work
  • β€’Mentor new-hire Techs during their ride-along period
  • β€’Own PM schedule adherence and first-time fix rate for the route
Next: Sr / Lead Tech or Field Service Supervisor at 7-12 years.
Sr / Lead Technician / Escalation Engineer
7-14 yrs$58-78k salaried + $500-1,200/mo on-call + van + benefits + tool stipend
  • β€’Handle escalations from Level 1/2 Techs; hardest hardware and software faults
  • β€’Own vendor liaison β€” file cases with Diebold, NCR, Xerox, Canon L3 support
  • β€’Run the on-call rotation and after-hours ATM outage response
  • β€’Contribute to internal knowledge base (Salesforce Knowledge, ServiceMax articles)
Next: Field Service Supervisor at 10-15 years, or direct-hire bank / retail role.
Field Service Supervisor / Territory Lead
10-18 yrs$75-105k+ salaried + 8-12% bonus + car allowance or van + benefits
  • β€’Manage 6-15 Techs across a metro or multi-state territory
  • β€’Own route balancing, SLA adherence, parts utilization, and utilization rate
  • β€’Represent the territory in monthly ops reviews with the district and client stakeholders
  • β€’Own quarterly performance reviews and mid-year comp planning for the team
Next: Regional Field Service Manager or move into direct-hire bank / retail ops leadership.

Interview Questions & Answers

5 free questions below. Career Kit unlocks 13 total plus resume bullets for every level.

Q1. Walk me through a difficult ATM outage call.technical
Structured, chronological, with real vendor terminology. Example: 'Diebold Opteva 750 at a Wells Fargo off-premise site in a convenience store; SDD dispenser generating a persistent 3/A100 pick-failure fault across all 4 cassettes. Onsite in 42 minutes against a 4-hour SLA. Ran EJ (electronic journal) query β€” 87 failed dispenses in a 3-hour window with the same pick-motor fault code. Powered down, opened the safe with dual-custody per PCI DSS, pulled cassettes, inspected the note transport for jam debris β€” clean. Pulled the SDD module, verified pick roller wear (worn beyond replacement threshold β€” measured at 0.3mm below spec against 0.5mm minimum). Swapped the pick roller assembly from van stock, ran 50-note test-eject cycle, all clean. Ran EJ verification and put the ATM back in service. Total downtime 78 minutes. Documented the resolution code in ServiceMax, filed the RMA for the failed roller assembly.' Interviewers want real fault codes, real modules, real elapsed times.
Q2. How do you handle a Fortune-500 client who's escalating on a repeat MFP failure?situational
Structured. (1) Own the escalation directly β€” call the client's contact within 2 hours of the escalation coming in; do not delegate the first call. (2) Pull the device history from ServiceMax β€” how many calls in the last 90 days, what root causes were logged, what parts were replaced. (3) Diagnose the pattern β€” is it a single bad component (drum, fuser, transfer belt) getting repeatedly patched; is it a placement / environment problem (humidity, dust, paper stock); is it a duty-cycle overrun (device rated for 8k pages/mo running 25k). (4) Propose a fix that addresses the root cause β€” device swap, environment mitigation, or client-side education on paper stock and load-out. (5) Escalate to L3 (Xerox / Canon / Ricoh vendor support) if a firmware or engineering-level issue. (6) Follow up in writing within 48 hours with a documented action plan and a 30-day re-check. Interviewers screen for candidates who own the escalation rather than punting to their supervisor.
Q3. Describe the hardest hardware fault you've diagnosed.behavioral
STAR. Situation: NCR SelfServ 34 lobby ATM at a large credit union running the NCR APTRA XFS platform; intermittent card-reader hardware error XCUEHDDS that occurred only during morning rush (8-10 am) and cleared on reboot. Task: root-cause a fault that reproduced only under load. Action: (1) reviewed EJ logs across 3 weeks β€” pattern confirmed to morning peak only; (2) ruled out a card-reader hardware fault by swapping the DIP module to a lab unit β€” fault still occurred at that branch; (3) suspected environmental β€” pulled thermal readings from the card-reader ambient temp and found the enclosure was 12Β°F above spec because a nearby HVAC vent was blocked; (4) coordinated with branch facilities to reopen the vent; (5) 30-day monitor confirmed the fault cleared. Result: no card-reader hardware swap needed; escalation closed; documented in the internal knowledge base as a real environmental case study. Interviewers screen for candidates who don't reflexively swap parts and who think systematically.
Q4. Why field service technician (not desktop support or bench repair)?culture
Honest answer that resonates. 'I like the autonomy β€” running my own route, owning the tickets on that route end-to-end, not sitting at a bench or a help-desk queue. I like the physical work β€” the electromechanical side of ATMs, MFPs, and kiosks pulls together mechanical, electrical, and software depth in a way that pure desktop support doesn't. Pay is real β€” top Sr Techs at Diebold Nixdorf, NCR, or Xerox pull $65-78k plus on-call and vehicle, and the Supervisor track opens up $95-115k without a bachelor's. The trade is on-call rotation and travel β€” that's fair. Long-term I want to move into a Sr Tech seat at a hyperscale MSP or a direct-hire bank ATM operations team.' Interviewers screen for candidates who chose the field over the office, not who settled for it.
Q5. Where do you see your career in 5 years?closer
Show the fork clearly. Two tracks β€” vendor field-service Sr / Lead Tech IC track (Sr Tech β†’ Escalation Engineer β†’ Field Engineer at Diebold Nixdorf / NCR / Xerox at $72-95k) or Supervisor track (Sr Tech β†’ Field Service Supervisor β†’ Territory Manager at $95-135k). I'm on the Supervisor track β€” I've completed A+ / Network+ / Security+, my Diebold CDA and NCR ATM tech certs, I've been the ride-along mentor for the last 3 new-hires, and I'd like to interview into a Territory Lead seat within 24-36 months. If your program has a documented Sr Tech to Supervisor promotion criteria, that's the trajectory. Certification-wise I want to add CompTIA Server+ and ITIL Foundation to round out the ops / process side.

Resume Template β€” Field Service Technician II / Sr Tech (3-8 yrs)

Copy these bullets into your resume as a starting point. Career Kit includes bullets for every level of the ladder.

Field Service Technician II / Sr Tech (3-8 yrs)
  • β–ΈField Service Technician II at Diebold Nixdorf covering a 92-ATM route across Bank of America and 3 credit-union clients in the Chicago metro; 84% first-time fix rate against 76% team average.
  • β–ΈReduced MTTR from 142 minutes to 96 minutes over 18 months through structured van-stock optimization and a personal service history knowledge-base for repeat sites.
  • β–ΈZero PCI DSS chain-of-custody exceptions across 640+ cassette-swap events and 22 EPP replacements in FY24.
  • β–ΈCompTIA A+ / Network+ / Security+. Diebold CDA + NCR ATM Certified Technician. $54k base + $500/mo on-call + van + fuel + benefits.

What Gets You Rejected

  • βœ—No CompTIA A+ or vendor certification after 12+ months in seat β€” signals candidate hasn't done the credentialing work.
  • βœ—Cannot describe a real fault code and resolution sequence for the target device family β€” vague 'I replaced the part and it worked' answers.
  • βœ—History of PCI DSS chain-of-custody violations or unresolved cash-handling variances β€” automatic disqualifier at bank-facing routes.
  • βœ—Poor first-time fix rate history (below 65% after 12 months) β€” signals over-reliance on parts swapping instead of diagnostic depth.
  • βœ—Motor Vehicle Record issues (recent DUI, multiple moving violations) β€” company-van assignment requires clean MVR at most employers.
  • βœ—Cannot pass a background check to Federal Financial Institution standard β€” required for bank ATM route assignments.
  • βœ—Refuses on-call rotation or after-hours ATM outage response β€” most Field Service seats above Tech I require this.

Salary Negotiation Levers

  • βœ“Metro premium β€” SF Bay Area, NYC, Boston, DC, Chicago field service pay 15-25% above US median for the same seat.
  • βœ“Vendor certifications β€” Diebold CDA + NCR ATM Certified + Xerox Certified Technician stack adds $4-9k at Tech II promotion; Security+ adds $3-6k at banking-vertical seats.
  • βœ“On-call stipend β€” $250-1,200/mo depending on employer and rotation frequency; negotiate this as a documented line item, not verbal.
  • βœ“Van + fuel card + tool stipend β€” total value $6-10k/yr; ensure this is written into the offer letter as a benefit, not a discretionary reimbursement.
  • βœ“Banking-vertical premium β€” dedicated bank ATM route seats at direct-hire bank ops teams (JPMorgan, BofA, Wells Fargo, US Bank ATM Operations) pay 15-30% above equivalent MSP field-service seats.
  • βœ“Sign-on bonus β€” Tech II and Sr Tech routinely negotiate $3-8k sign-on when moving between Diebold, NCR, Xerox, Canon, Ricoh; direct-hire bank / retail Sr Tech sign-on $5-15k.
  • βœ“Tuition reimbursement β€” Section 127 caps at $5,250/yr federal tax-free; employers routinely top this up for A.A.S. or B.S. in IT / Cybersecurity if the Sr Tech to Supervisor track is your target.
  • βœ“Retention bonus at direct-hire bank ATM ops teams β€” some banks pay $5-15k annual retention for licensed / bonded ATM Operations Technicians.

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Computer, Automated Teller, and Office Machine Repairers Salary by State

Best Cities (cost-adjusted) β†’

Salary Map β€” Click a state for details

$38K
$61Kβ–  No data

Top Paying States

Connecticut
$61K
+28%
New Hampshire
$61K
+27%
South Dakota
$60K
+25%
North Dakota
$59K
+23%
California
$58K
+22%
New Jersey
$57K
+20%
New York
$57K
+20%
Massachusetts
$57K
+20%
Maryland
$54K
+13%
Vermont
$54K
+12%
Vertical line = national median. Click a state for full details.
StateMedianvs. National
Connecticut$61,190+28.0%
New Hampshire$60,570+26.7%
South Dakota$59,700+24.9%
North Dakota$58,720+22.8%
California$58,280+21.9%
New Jersey$57,330+19.9%
New York$57,290+19.8%
Massachusetts$57,270+19.8%
Maryland$54,120+13.2%
Vermont$53,610+12.1%
1–10 of 50

Computer, Automated Teller, and Office Machine Repairers Salary by Metro Area

Metro AreaMedianvs. National
Waterbury-Shelton, CT$64,100+34.1%
Hartford-West Hartford-East Hartford, CT$63,410+32.6%
Manchester-Nashua, NH$62,090+29.9%
Modesto, CA$61,750+29.2%
Los Angeles-Long Beach-Anaheim, CA$61,340+28.3%
Trenton-Princeton, NJ$61,070+27.7%
San Francisco-Oakland-Fremont, CA$60,780+27.1%
New York-Newark-Jersey City, NY-NJ$59,530+24.5%
Albany-Schenectady-Troy, NY$59,480+24.4%
Sioux Falls, SD-MN$59,180+23.8%
1–10 of 224
Data Source: U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics (OEWS). Data reflects the most recent annual survey.
How does this compare to pro athletes?
A computer, automated teller, and office machine repairers earning $47,810/year would need 1247 years to match Stephen Curry's NBA salary, or 1339 yearsto match Patrick Mahomes' NFL contract.
See all sports & celebrity salaries β†’
πŸ“ˆ See how computer, automated teller, and office machine repairers salaries have changed over the past decade.
View Computer, Automated Teller, and Office Machine Repairers salary trend (2011–2024) β†’