Cargo and Freight Agents Salary

The median cargo and freight agents salary in the United States is $52,260 per year ($25.13/hour). Salaries range from $38,340 at the entry level to $79,810+ for the top 10% of earners. There are 97,670 cargo and freight agents jobs nationwide. Employment is projected to grow 8.5% through 2034.

Last updated: June 2026 Β· Source: U.S. Bureau of Labor Statistics

Median Salary
$52,260
per year
Hourly Rate
$25.13
per hour
Employment
97,670
jobs in the U.S.

Salary Distribution

10th percentile
$38,340
25th percentile
$45,710
Median
$52,260
75th percentile
$63,390
90th percentile
$79,810

Job Growth (2024-2034)

+8.5%
Faster than average

Annual Openings

8,800
jobs/year (growth + replacements)

Education Required

High school diploma or equivalent

Training Needed

Short-term on-the-job training

Cargo and Freight Agents Career Guide

Interview questions, resume templates, and a career ladder written specifically for cargo and freight agentss.

Cargo and freight agents book, route, and document shipments moving by ocean, air, road, and rail β€” the operational middle of freight forwarding, airport cargo, and non-vessel operating common carrier (NVOCC) work. The role spans three primary segments: (1) Freight forwarders β€” Kuehne+Nagel, Expeditors, DHL Global Forwarding, DB Schenker, DSV / Panalpina, Nippon Express, Kerry Logistics, Yusen Logistics, BollorΓ© (now MSC Logistics), C.H. Robinson Global Forwarding β€” arranging import + export shipments end-to-end. (2) Airport cargo handling β€” cargo agents at passenger airline cargo divisions (Delta Cargo, American Airlines Cargo, United Cargo, Lufthansa Cargo, Cathay Pacific Cargo, Korean Air Cargo, Emirates SkyCargo) and dedicated freighter operators (FedEx, UPS, Atlas Air, Kalitta, ATSG, Amerijet, Cargolux, Nippon Cargo Airlines) handle acceptance, buildup, breakdown, and release of ULD cargo. (3) Truck brokerage + surface freight β€” C.H. Robinson, XPO, TQL, Landstar, Coyote, RXO, ArcBest β€” brokering full-truckload (FTL) and less-than-truckload (LTL) freight. BLS median $52,260 with p10 $32,090 and p90 $82,290 across 97,670 jobs. Entry $32-42k as an operations coordinator at a freight forwarder or airport cargo handler; established $48-68k at a senior forwarder or airport supervisor; senior $70-100k+ as an operations manager, customs specialist, or freight forwarding branch manager. Airline cargo is often unionized (IAM, Teamsters) with transparent step-and-column pay scales; forwarders are non-union with performance bonuses tied to lane profitability and customer retention.

Core Skills Hiring Managers Screen For

Air Waybill (AWB) + Bill of Lading (B/L) documentation
Every shipment generates a governing transport contract β€” Master Air Waybill (MAWB) + House Air Waybill (HAWB) for air; Master Bill of Lading + House Bill for ocean; straight or through Bill for surface. Correct consignee, shipper, cargo description, weight, dimensions, freight terms (prepaid / collect / INCOTERMS), and DG (Dangerous Goods) declaration are the difference between a routine release and a customs hold. IATA Cargo Handling Manual + FIATA Model Rules define the standards.
IATA DGR (Dangerous Goods Regulations) certification
Any air shipment containing dangerous goods (lithium batteries, chemicals, aerosols, DoD hazmat, radioactive, medical isotopes) requires an IATA-certified handler at every touchpoint β€” shipper, forwarder, ground handler, airline. IATA DGR is republished annually with the year prefixed to the manual (2024 edition, 2025 edition). Every cargo agent handling air freight needs current DGR certification (renewed every 24 months) β€” non-certified handling of a shipper's declaration is a violation of 49 CFR Part 175 + ICAO Technical Instructions.
US Customs (CBP) entry filing + ACE portal
Every import into the US requires a Customs entry through the Automated Commercial Environment (ACE) portal β€” Automated Broker Interface (ABI) filing for licensed customs brokers. Cargo agents at freight forwarders with brokerage licenses (or partnered brokers) coordinate the HTS classification, valuation, PGA (Partner Government Agency) filings (FDA, USDA, EPA, FCC, DOT, etc.), and duty payment. In-house customs brokerage is a major forwarder differentiator; C.H. Robinson, Expeditors, and Kuehne+Nagel run large brokerage operations.
TMS + AMS + freight-management platforms
Freight forwarders run on transportation management systems β€” CargoWise (WiseTech Global, dominant at Expeditors + K+N + DHL + Ceva), Descartes GLN, Freightos, Kuebix, MercuryGate, Magaya. Airline cargo handlers run cargo-community systems β€” CHAMP Cargospot, Champ Cargospot Airline, IBS iCargo, Unisys LogisticsFlow. Fluency in your venue's platform is expected day-one; most forwarders run 4-8 week new-hire training on CargoWise.
INCOTERMS 2020 + freight terms + cost recovery
INCOTERMS (International Commercial Terms β€” ICC Publication 723E for 2020 edition) define where risk transfers between buyer and seller and who pays for each leg. EXW, FCA, FOB, CFR, CIF, DAP, DPU, DDP β€” every quote and every shipment references INCOTERMS. Wrong INCOTERMS interpretation leads to $500-50,000 cost disputes; freight agents translate customer requests into correct terms and correct billing.
Load buildup + ULD (Unit Load Device) management
Airport cargo agents build cargo onto ULDs β€” PMC pallets, AKE containers, LD3 / LD6 / LD11 igloos, depending on aircraft type (narrow-body vs wide-body vs main-deck freighter). Weight and balance calculations, contour restrictions (nose cone / tail cone shapes on narrow-body cargo bins), and hazmat segregation follow IATA Cargo Handling Manual + airline-specific SOPs. Improper buildup delays aircraft loading and generates ULD service charges from the airline.
Customer service + shipment tracking + escalation
Freight moves through 8-15 handoffs from pickup to delivery on a typical international shipment. Cargo agents own the tracking-and-tracing function β€” pickup confirmation, gateway arrival, customs status, on-hand at destination gateway, delivery confirmation. Customer-facing agents at forwarders (Expeditors is famous for this) call every customer proactively on any exception. Airline cargo agents own the release process β€” inbound cargo release to the consignee or their broker within release-time-target SLAs.
Rate quotation + spot pricing + contract rates
Freight rates vary by lane, service type (economy, standard, express), volume commitment (spot vs contract), and market conditions (Chinese New Year, peak season Q4, ocean-freight capacity crunches). Cargo agents quote spot rates from carrier rate sheets or agent-portal live rates (Freightos WebCargo, WebCargo AI, cargo.one, Kuehne+Nagel FreightNet, ExpeditorsExpo).Contract rates come from the forwarder's carrier-relationship team; agents ensure quotes align with the customer's contract commitments.

How to Become a Cargo and Freight Agents

  1. 1
    Apply to freight forwarder operations coordinator or airline cargo handler entry positions
    $32-42k starting. High school diploma or GED is baseline; associate's or bachelor's in logistics / supply chain preferred at some forwarders. Every major forwarder (K+N, Expeditors, DHL Global Forwarding, DB Schenker, DSV, C.H. Robinson) has structured new-hire training programs; airlines (Delta Cargo, American Cargo, United Cargo) run 2-6 week academies for new cargo agents.
  2. 2
    Complete 90-day new-hire training + platform certification
    Freight forwarder training covers the venue's TMS (CargoWise typical), documentation basics, INCOTERMS, and customer-service standards. Airline training covers airline-specific cargo-community system, ULD buildup, weight & balance, and DG handling introduction. IATA DGR Category 6 (Ground Handler) or Category 8 (Freight Forwarder) certification is typically completed in the first 6-12 months.
  3. 3
    Get IATA / FIATA + specialty certifications
    IATA DGR certification (renewed every 24 months) is baseline for air-freight handlers. FIATA Diploma in Freight Forwarding is the international-forwarding credential (typically 6-12 month program). Perishable Cargo Regulations (PCR), Live Animal Regulations (LAR), Time and Temperature Sensitive (TTS) certifications for pharma cold-chain. CCS (Certified Cargo Screener) for TSA-regulated air-cargo screening.
  4. 4
    Move up to senior agent, lead agent, or import/export supervisor
    $48-68k salary at 3-6 years. Own a customer book (in forwarding) or a shift (in airline cargo). Coach entry agents through their 90-day training. Handle complex shipments β€” multi-leg routings, DG, PGA-regulated (FDA / USDA / EPA), high-value cargo, live animals, perishables.
  5. 5
    Advance to operations manager, branch manager, or customs brokerage lead
    $70-105k salary at 8-15 years. Forwarder Branch Manager runs a 20-80 person operation at a single geography (JFK, LAX, ORD, ATL, MIA, DFW branches at large forwarders each generate $30-200M annual revenue). Airline Cargo Terminal Manager runs the ground-handling operation at a major hub (JFK Terminal 5 Cargo, LAX Century Cargo Complex, ORD North Cargo, MIA Cargo City) coordinating with the airline network. Customs Brokerage Manager runs the licensed brokerage function at a large forwarder β€” requires a Licensed Customs Broker (LCB) credential from CBP.

Career Progression

Operations Coordinator / Cargo Agent (entry)
0-2 yrs$32-42k β€” BLS p10 to below-median
  • β€’Enter shipment bookings into the TMS or cargo-community system (CargoWise, Descartes, CHAMP Cargospot)
  • β€’Prepare Air Waybills, Bills of Lading, commercial invoices, packing lists
  • β€’Coordinate pickup + delivery with truckers and end-consignees
  • β€’Track shipments and communicate exceptions to customers
Next: Senior Agent at 2-4 years, once you've handled 500+ shipments end-to-end and built platform fluency.
Senior Cargo Agent / Senior Freight Agent
2-6 yrs$44-58k β€” near BLS p50
  • β€’Own a customer book (in forwarding) of 8-25 active accounts with monthly volume commitments
  • β€’Quote spot rates and build service proposals for prospective accounts with sales team
  • β€’Handle complex shipments β€” multi-leg intermodal, DG, PGA-regulated (FDA / USDA / EPA), high-value, live animals
  • β€’Cross-train entry agents on the TMS and documentation standards
Next: Lead / Supervisor at 5-8 years.
Lead Cargo Agent / Import or Export Supervisor
5-10 yrs$55-72k salary + $4-10k bonus β€” BLS p75 to below p90
  • β€’Own a shift (in airline cargo) or a functional area (import, export, brokerage, DG desk) with 6-15 direct reports
  • β€’Own hiring, coaching, and progressive discipline for the area
  • β€’Interface with airline network / carrier rate teams / customs on shipment-level exceptions
  • β€’Report against area metrics β€” release SLA, damage rate, customer NPS, on-time percentage
Next: Operations Manager at 8-14 years.
Operations Manager / Branch Ops Manager
8-15 yrs$72-98k salary + $10-25k bonus β€” BLS p90+
  • β€’Own the operations function at a branch β€” typically 30-80 personnel in forwarders; 40-120 at airline cargo terminals
  • β€’Report against branch P&L: gross-margin per shipment, direct labor cost, damage / claims cost, customer retention
  • β€’Own hiring across the branch, discipline escalation, and cross-department coordination with Sales / Compliance / Finance
  • β€’Represent the branch at regional operations reviews with the Regional Operations Director
Next: Branch Manager / General Manager at 12-18 years.
Branch Manager / General Manager / Regional Operations Director
12+ yrs$95-165k salary + $18-45k bonus + equity/LTIP β€” above BLS occupation range
  • β€’Full P&L for the branch or region β€” revenue, gross margin, operating profit, customer growth
  • β€’Own multi-department leadership β€” Operations, Sales, Compliance, Customer Service, Finance at the branch
  • β€’Report to the Regional VP or Country GM on monthly performance + quarterly strategy
  • β€’Own regional-level customer relationships β€” the top 20 accounts contribute 60-80% of branch revenue at typical forwarders
Next: Regional VP, Country GM, or corporate function (Trade Compliance, Global Accounts, Operations Excellence) at HQ.

Interview Questions & Answers

5 free questions below. Career Kit unlocks 15 total plus resume bullets for every level.

Q1. Walk me through booking an international air-freight shipment from customer request to delivery.technical
Structure the answer around the operational lifecycle: (1) Booking receipt β€” customer requests via phone, email, or portal (Expeditors ExpoLink, K+N myKN, DHL MyGTS). Confirm origin, destination, weight, dimensions, cargo description, hazardous or not, required arrival date, INCOTERMS, and freight-terms (prepaid / collect). (2) Quote β€” pull carrier rates from the forwarder's contract rate database or spot rates from Freightos WebCargo / cargo.one; add forwarder margin; issue quote with validity period. (3) Booking β€” customer accepts, forwarder confirms with airline (MAWB reservation) or with ocean carrier (booking confirmation). (4) Documentation β€” MAWB + HAWB drafted in CargoWise; commercial invoice, packing list, certificate of origin, DG declaration if applicable; customer signs shipper's letter of instruction. (5) Pickup + drayage β€” local trucker collects from shipper, delivers to origin gateway (airport / port). (6) Origin handling β€” cargo screened (CCS-certified screener for air), ULD-built, delivered airside to airline. (7) Line-haul β€” cargo moves on booked flight or vessel; forwarder tracks status. (8) Destination handling β€” cargo arrives at destination gateway, customs entry filed (ABI through ACE portal for US import), duties + taxes paid, release. (9) Delivery β€” local drayage to consignee door. (10) POD β€” proof of delivery signed and returned; invoice issued; job closed in TMS. Interviewers screen for whether you can name each step and the platform / document at each step, not just 'we book it and ship it.'
Q2. How do you handle a customs hold on an inbound shipment?case
Structure: (1) Identify the reason for the hold β€” CBP hold, PGA hold (FDA, USDA, EPA, FCC, etc.), or manifest hold. Pull the hold notice from the ACE portal or your customs broker's system. (2) Determine the required action β€” CBP CF-28 (Request for Information), CF-29 (Notice of Action), CF-4647 (Manifest Discrepancy Report), or a PGA-specific request. (3) Coordinate with the shipper for the required documentation β€” often a manufacturer's affidavit, an FDA Prior Notice filing, an HTS reclassification with supporting invoice detail, a certificate of conformity. (4) Submit the response through the customs broker within the CBP-specified timeframe (typically 30 days for CF-28; less for perishable or time-sensitive cargo). (5) If the hold is upheld and duty / seizure follows, the forwarder coordinates with the shipper on either payment, redelivery, exportation, or abandonment. (6) Log every step in the TMS and communicate proactively with the customer β€” this is the difference between an Expeditors and a discount forwarder. Interviewers ask this because customs holds are the single biggest customer-service escalation on international freight.
Q3. Describe your knowledge of INCOTERMS 2020.technical
INCOTERMS 2020 (ICC Publication 723E) defines 11 terms in two groups. Group 1 (any transport mode) β€” EXW (Ex Works), FCA (Free Carrier), CPT (Carriage Paid To), CIP (Carriage and Insurance Paid To), DAP (Delivered at Place), DPU (Delivered at Place Unloaded β€” replaces old DAT), DDP (Delivered Duty Paid). Group 2 (sea + inland waterway only) β€” FAS (Free Alongside Ship), FOB (Free on Board), CFR (Cost and Freight), CIF (Cost, Insurance and Freight). Each term defines: where the seller's responsibility ends, where the buyer's responsibility starts, who pays for main-carriage transport, who pays for insurance, who handles export + import customs clearance. The three most common confusion points: (1) EXW puts export clearance on the buyer β€” many US importers don't want this because the shipper won't do the export paperwork. (2) FOB is often incorrectly used for air / road freight β€” FOB is sea + inland waterway only; FCA is the correct term for other modes. (3) DDP puts all import duty + clearance on the seller β€” an EU seller quoting DDP to a US buyer takes on the US customs entry cost + risk. Freight agents translate customer requests into the correct term and correct billing. Interviewers screen for whether you can name the groups, the modes, and the top-3 confusion points.
Q4. How would you build a service proposal for a new customer moving 40 TEUs / month from Shanghai to Long Beach?case
Structure: (1) Confirm the volume + commodity + INCOTERMS + payment terms. 40 TEU / month is a solid mid-market account (roughly $6-12M annual freight spend at 2024 rates). (2) Understand the customer's requirements β€” transit-time SLA, service-level (economy vs premium β€” MSC 2M vs Maersk Ocean Product), consolidator vs direct booking, DG handling requirements, brokerage requirements at destination. (3) Pull carrier options β€” Trans-Pacific carriers (Maersk, MSC, CMA CGM, Cosco, Evergreen, ONE, HMM) each have rate structures and service commitments. Confirm current spot rates + contract rate options through the forwarder's carrier relationship team. (4) Layer in the forwarder's value-add β€” origin consolidation, in-house brokerage, DDP delivery to distribution center, EDI integration with the customer's ERP. (5) Price the proposal β€” carrier cost + forwarder margin. Typical forwarder margin on Trans-Pacific ocean is $50-350 per TEU depending on service intensity. (6) Present with implementation plan β€” 4-6 week onboarding covering EDI setup, initial pilot shipments, KPI dashboard, service reviews. (7) Contract terms β€” typically 12 or 24 months with volume commitments and freight-rate review clauses. Interviewers at Sr Agent / Manager interviews test whether you can think as a account owner, not just a shipment processor.
Q5. Why cargo and freight β€” with global-supply-chain volatility this is a stressful role.closer
The honest answer: cargo agents are at the operational heart of global trade β€” every shipment is a small logistics puzzle with real customer stakes, and the compensation grows with the specialty (customs brokerage, DG handler, perishable-cold-chain, pharma-GDP, project-cargo, high-value / dangerous goods). The 2020-2023 supply chain crunch created lasting demand β€” forwarders and airport cargo handlers grew headcount and pay bands materially. Career paths in cargo are portable across geographies (K+N and Expeditors will move senior agents anywhere in the world), and the specialty ceilings are strong ($95-165k+ at Branch Manager, $135-250k+ at Regional Ops Director). The stress is real β€” shipments go wrong, customs holds hit at 4pm on Friday, cargo aircraft cancel with a $180k premium load onboard β€” but the compensation and the mission (global trade doesn't move without cargo agents) balance it. Interviewers screen for whether you understand the tradeoff and have thought about the career path, not just filling a coordinator seat.

Resume Template β€” Operations Coordinator / Cargo Agent entry (0-2 yrs)

Copy these bullets into your resume as a starting point. Career Kit includes bullets for every level of the ladder.

Operations Coordinator / Cargo Agent entry (0-2 yrs)
  • β–ΈOperations coordinator at [Kuehne+Nagel / Expeditors / DHL Global Forwarding branch]; handled 220-280 air + ocean shipments per month across TransPacific + TransAtlantic lanes.
  • β–ΈIATA DGR Category 8 (Freight Forwarder) certified in month 4; handled 40+ DG shipments per month including Class 3 (flammable liquids), Class 8 (corrosives), and lithium-battery declarations.
  • β–ΈCargoWise TMS certified through the forwarder's 6-week training program; zero critical documentation errors flagged in first 12 months.
  • β–Έ$40,800 base + shift-lead differential + benefits + $2,500 signing bonus + $500 quarterly performance bonus target. Working toward FIATA Diploma in Freight Forwarding.

What Gets You Rejected

  • βœ—No IATA DGR certification (for air freight) β€” this is table stakes at any air-freight forwarder or airport cargo handler. Screens you out of Kuehne+Nagel, Expeditors, DHL Global Forwarding, and every airline-cargo interview.
  • βœ—Weak documentation instinct β€” cargo agents live in Air Waybills and Bills of Lading. A missed field on a MAWB can delay an aircraft; a wrong HTS classification can trigger a $50k customs penalty. Interviewers screen for detail-orientation directly.
  • βœ—Cannot describe the difference between FCA and FOB β€” screens you out of any international-forwarding interview. INCOTERMS fluency is expected day-one at entry level.
  • βœ—Rigid on shift schedule β€” cargo operations run 24/7. Airline cargo agents work rotating shifts including nights, weekends, and holidays. If you can't work rotating shifts, this occupation is not for you.
  • βœ—Weak platform fluency β€” cargo agents live in CargoWise (forwarders) or CHAMP Cargospot / IBS iCargo (airlines). If you can't demonstrate speed on the venue's platform after training, you'll wash out of the 90-day probation.
  • βœ—No customer-service instinct β€” freight agents own the tracking-and-tracing function; customers escalate quickly on exceptions. Screens out of Expeditors and premium forwarder interviews immediately.

Salary Negotiation Levers

  • βœ“IATA DGR (Category 6 or 8) certification β€” direct wage lever at every air-freight employer. Some forwarders pay for the certification renewal + a per-shift DG-desk stipend.
  • βœ“Licensed Customs Broker (LCB) β€” the CBP-administered license opens the customs brokerage career track. LCB holders command $8-25k premium over non-licensed brokerage staff. Exam pass rate is ~15%; the license is a real credential.
  • βœ“FIATA Diploma in Freight Forwarding β€” international-standard forwarding credential. Direct wage lever and preferred placement at K+N + DHL + DSV + European-headquartered forwarders.
  • βœ“Specialty commodity certification β€” Perishable Cargo Regulations (PCR), Live Animal Regulations (LAR), Time and Temperature Sensitive Cargo (TTS), CEIV Pharma (IATA Center of Excellence for Independent Validators) for pharma cold-chain. Direct wage impact of $2-8k in specialty-desk roles.
  • βœ“Shift differential + weekend / holiday premium β€” airline cargo pays 10-25% night-shift and weekend differentials. Confirm the rate in writing at hire.
  • βœ“Bonus structure β€” freight forwarder senior agents and lead agents often have $3-15k performance bonuses tied to lane profitability, customer retention, or documentation-accuracy metrics. Negotiate the target and the metrics, not just the base.
  • βœ“Airline cargo union pay scales β€” IAM (International Association of Machinists) and Teamsters cover most airline cargo operations. Union step-and-column pay is transparent; negotiate step placement at hire for lateral experience.
  • βœ“Geographic differential β€” JFK, LAX, ORD, MIA, ATL, DFW, IAH, EWR gateway markets pay 10-25% above regional average. Miami is the Latin America cargo hub; LAX + JFK are the Asian / European hubs. Coastal high-cost cities pay more but cost of living is higher.

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Cargo and Freight Agents Salary by State

Best Cities (cost-adjusted) β†’

Salary Map β€” Click a state for details

$42K
$76Kβ–  No data
StateMedianvs. National
District of Columbia$76,250+45.9%
New Hampshire$67,660+29.5%
South Dakota$64,340+23.1%
Nebraska$62,500+19.6%
Washington$60,760+16.3%
Rhode Island$60,310+15.4%
New Jersey$60,210+15.2%
New York$60,040+14.9%
Illinois$59,750+14.3%
Montana$59,240+13.4%
1–10 of 48

Cargo and Freight Agents Salary by Metro Area

Metro AreaMedianvs. National
Lake Charles, LA$68,080+30.3%
Tulsa, OK$67,140+28.5%
Rapid City, SD$65,440+25.2%
Trenton-Princeton, NJ$65,320+25.0%
Davenport-Moline-Rock Island, IA-IL$64,580+23.6%
New Haven, CT$63,380+21.3%
Albuquerque, NM$63,010+20.6%
Missoula, MT$63,010+20.6%
Sioux Falls, SD-MN$62,950+20.5%
Hartford-West Hartford-East Hartford, CT$62,830+20.2%
1–10 of 160
Data Source: U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics (OEWS). Data reflects the most recent annual survey.
How does this compare to pro athletes?
A cargo and freight agents earning $52,260/year would need 1141 years to match Stephen Curry's NBA salary, or 1225 yearsto match Patrick Mahomes' NFL contract.
See all sports & celebrity salaries β†’
πŸ“ˆ See how cargo and freight agents salaries have changed over the past decade.
View Cargo and Freight Agents salary trend (2011–2024) β†’